inquiry · professional
首次询盘回复Thank you for your inquiry about <product>.
Ask for quantity, target market, preferred material, and timeline.
全部栏目
场景 14模板 19句块 88
先选业务场景，再改一封邮件
面向通用外贸业务流程的邮件、句块、时态和练习包，覆盖询盘、报价、样品、定金、生产、交期、出货、投诉、售后和跟进。
1确认买家意图
2套用邮件骨架
3替换句块发送
优先场景
感谢询盘并索取关键需求
inquiry · helpful
需求不清时澄清To recommend the right option, may I confirm a few details?
Send a short numbered list and offer a recommendation after confirmation.
quotation · clear
发送标准报价Please find our quotation for your review.
Invite questions and ask whether the buyer would like samples.
完整流程与全部场景
inquiry
询盘确认需求、补齐信息、给出下一步
quotation
报价清楚列出条件、有效期和确认动作
sample
样品说明样品周期、资料需求和确认节点
deposit
定金礼貌提醒付款资料与启动生产条件
production
生产定期更新进展、提前暴露风险
delivery
交期给出时间线、风险原因和备选方案
shipment
出货确认装运资料、通知跟踪节点
complaint
投诉承认影响、收集证据、给出处理路径
after_sales
售后提出解决方案并保持合作信任
follow_up
跟进温和提醒、补价值、不给压力
inquiry · professional
首次询盘回复感谢询盘并索取关键需求
Thank you for your inquiry about <product>.
inquiry · helpful
需求不清时澄清把模糊问题拆成可回答的清单
To recommend the right option, may I confirm a few details?
quotation · clear
发送标准报价说明产品、价格条件、交期、付款和有效期
Please find our quotation for your review.
quotation · transparent
修改报价或方案解释变更原因并发更新版
We have revised the quotation based on your updated requirements.
sample · specific
样品申请确认样品资料、周期和寄送信息
We can prepare a sample after the design details are confirmed.
sample · careful
样品反馈与修改接收反馈并确认修改点
Thank you for your sample feedback.
deposit · polite
定金提醒礼貌提醒付款并说明生产启动条件
We are ready to start production once the deposit is received.
production · confident
确认开工确认定金、资料和生产排期
We have received your confirmation and scheduled the production.
production · steady
生产进度更新同步当前阶段、完成事项和下一节点
Here is the latest production update.
delivery · responsible
交期风险预警提前说明风险、原因和备选方案
We would like to inform you of a possible schedule change.
shipment · organized
出货与单据通知确认出货状态、单据和跟踪信息
The shipment has been arranged as planned.
complaint · calm
投诉首封回复确认收到问题并启动调查
We are sorry to hear about the issue and will look into it immediately.
after_sales · solution-focused
售后方案说明提出补救方案并说明执行时间
Based on the information provided, we suggest the following solution.
follow_up · warm
客户未回复跟进低压提醒并提供额外帮助
I am checking in to see if you had a chance to review our last email.
精选模板
首次询盘回复
首次询盘回复接住询盘并补齐需求
Re: Inquiry about <product>
展开完整邮件正文
Subject
Re: Inquiry about <product>
Dear <Name>, Thank you for your inquiry about <product>. To prepare a suitable proposal, could you please share your target quantity, preferred material, target market, and expected delivery time? If you already have a specification sheet or reference photo, please feel free to send it to us. Once we confirm the details, we will prepare the next step for your review. Best regards, <Your name>
Thank you for your inquirycould you please sharefor your review
需求不清时澄清
需求澄清清单把模糊询盘拆成问题
Details needed for <product>
展开完整邮件正文
Subject
Details needed for <product>
Dear <Name>, Thank you for the information. To avoid any misunderstanding, may I confirm the following points? 1. Product size or specification: <...> 2. Material or finish: <...> 3. Packaging requirement: <...> 4. Target delivery time: <...> After we receive your confirmation, we can recommend the most suitable option. Best regards, <Your name>
To avoid any misunderstandingmay I confirmmost suitable option
更多模板库
标准报价邮件 · 发送标准报价
发报价并提醒条件
Subject
Quotation for <product>
Dear <Name>, Please find our quotation for <product> below. The offer is based on the specifications you provided. The delivery time will be confirmed after sample approval and order confirmation. This offer is valid until <date>. Please let us know if you would like us to prepare a sample or adjust any details. Best regards, <Your name>
Please find our quotationbased on the specificationsvalid until
更新报价说明 · 修改报价或方案
解释更新版报价
Subject
Revised quotation for <product>
Dear <Name>, We have revised the quotation according to your updated requirements. The main changes are listed below for easy review. 1. Specification: <updated detail> 2. Packaging: <updated detail> 3. Delivery condition: <updated detail> Please review the revised offer and let us know if it works for your plan. Best regards, <Your name>
We have revisedmain changeslet us know if it works
样品安排 · 样品申请
确认样品资料和周期
Subject
Sample arrangement for <product>
Dear <Name>, We can arrange the sample after the artwork and specifications are confirmed. For preparation, please send the design file, color reference, packaging request, and shipping address. The sample lead time will start after all details are confirmed. We will share photos before sending the sample. Best regards, <Your name>
after the artworkplease sendshare photos before sending
样品完成通知 · 样品申请
通知样品完成并请求确认
Subject
Sample ready for review
Dear <Name>, The sample has been finished and checked by our team. Please find the photos attached for your review. If everything looks good, we will arrange shipment to the address you provided. If any adjustment is needed, please mark the changes clearly so we can revise it. Best regards, <Your name>
has been finishedphotos attachedany adjustment is needed
样品修改确认 · 样品反馈与修改
复述修改点并确认下一步
Subject
Sample feedback confirmation
Dear <Name>, Thank you for your sample feedback. We understand that you would like to adjust <detail one> and <detail two>. Our team is checking the modification now. We will confirm the revised sample schedule by <date>. Best regards, <Your name>
We understand thatis checkingby <date>
定金付款资料 · 定金提醒
说明定金资料和开工条件
Subject
Deposit details for order <order reference>
Dear <Name>, Thank you for confirming the order details. Please find the deposit information attached. We will start production once the deposit is received and the final artwork is approved. After payment, please send us the bank slip for our records. Best regards, <Your name>
deposit informationonce the deposit is receivedfor our records
定金温和提醒 · 定金提醒
低压提醒未付款
Subject
Gentle reminder: deposit for order <order reference>
Dear <Name>, I am following up on the deposit for order <order reference>. We have prepared the production plan and are ready to proceed once payment is confirmed. Please let us know if you need any additional document from our side. Thank you. Best regards, <Your name>
following up onready to proceedadditional document
生产启动确认 · 确认开工
确认开工和进度更新安排
Subject
Production started for order <order reference>
Dear <Name>, We have received the deposit and final confirmation. Production has started according to the approved details. We will update you at key stages, including material preparation, in-process check, and pre-shipment review. Please contact us if any urgent change is needed. Best regards, <Your name>
has startedkey stagesurgent change
生产进度更新 · 生产进度更新
同步当前进度
Subject
Production update for order <order reference>
Dear <Name>, Here is the latest production update. Material preparation has been completed, and the main production is now in progress. Our team is checking the first finished units before continuing with the next batch. We will send another update by <date>. Best regards, <Your name>
latest production updatehas been completedis now in progress
交期风险说明 · 交期风险预警
提前告知交期变化
Subject
Schedule update for order <order reference>
Dear <Name>, We would like to inform you of a possible schedule change. The material arrival is taking longer than expected, so the original delivery plan may be affected. We are checking two options to reduce the delay. We will confirm the final schedule by <date> and keep you updated. Best regards, <Your name>
possible schedule changemay be affectedreduce the delay
出货前确认 · 出货与单据通知
出货前核对资料
Subject
Pre-shipment confirmation for order <order reference>
Dear <Name>, The goods are ready for pre-shipment review. Please confirm the shipping address, contact person, invoice information, and required documents. After we receive your confirmation, we will arrange shipment with the forwarder. We will share tracking details once they are available. Best regards, <Your name>
ready for pre-shipment reviewPlease confirmonce they are available
出货通知 · 出货与单据通知
告知已出货和单据
Subject
Shipment notice for order <order reference>
Dear <Name>, The shipment has been arranged as planned. Please find the shipping documents attached for your review. The tracking information will be updated by the forwarder shortly. We will continue to monitor the shipment and inform you if there is any change. Best regards, <Your name>
has been arrangeddocuments attachedcontinue to monitor
投诉首封回复 · 投诉首封回复
承认影响并收集信息
Subject
Re: Issue with order <order reference>
Dear <Name>, We are sorry to hear about the issue. We understand the inconvenience this has caused and will look into it immediately. Could you please send photos, the affected quantity, batch information, and a short description of how the issue was found? Once we receive the details, we will review them with our team and provide a response. Best regards, <Your name>
sorry to hearlook into itaffected quantity
投诉处理方案 · 售后方案说明
给出补救方案
Subject
Solution proposal for order <order reference>
Dear <Name>, Thank you for sending the details. After reviewing the photos and order records, we suggest the following solution. We can arrange <replacement parts / repair guidance / credit note> according to the confirmed situation. Please review the proposal and let us know which option works best for you. Best regards, <Your name>
After reviewingwe suggestwhich option works best
售后结果跟进 · 售后方案说明
确认售后方案是否解决问题
Subject
Follow-up on the solution for order <order reference>
Dear <Name>, I am following up to check whether the solution has worked well for your team. If there is anything else we should support, please let us know. We appreciate your feedback and will keep improving our process. Best regards, <Your name>
following up to checkhas worked wellkeep improving
方案后跟进 · 客户未回复跟进
温和跟进未回复买家
Subject
Follow-up on <product> proposal
Dear <Name>, I am checking in to see if you had a chance to review our proposal. If the current option does not fully match your plan, we can adjust the specification or prepare an alternative. Please feel free to share your thoughts when convenient. Best regards, <Your name>
checking inhad a chance to reviewwhen convenient
建议快速通话 · 客户未回复跟进
用通话解决复杂需求
Subject
Quick call about <product>
Dear <Name>, Some details may be easier to confirm in a short call. Would it be possible to schedule a quick call this week? We can review the product details, delivery plan, and next steps together. Please let me know a time that works for you. Best regards, <Your name>
easier to confirmWould it be possibleworks for you
句块急救
询盘回应8 句
Thank you for your inquiry about <product>.
感谢您对 <产品> 的询盘。
Thank you for your inquiry about ...
展开本组句块
Could you please share your target quantity?
能否告知您的目标数量？
Could you please share ...?
May I confirm the product specification first?
我可以先确认产品规格吗？
May I confirm ... first?
Do you have a reference photo or design file?
您有参考图片或设计文件吗？
Do you have ...?
What delivery time are you aiming for?
您希望的交付时间是什么？
What ... are you aiming for?
We can recommend an option after we review the details.
我们审核细节后可以推荐方案。
We can ... after we ...
Please feel free to send any additional requirements.
如有其他要求，请随时发给我们。
Please feel free to ...
Once we have the details, we will prepare the proposal.
拿到细节后，我们会准备方案。
Once we have ..., we will ...
报价说明8 句
Please find our quotation for your review.
请查收我们的报价，供您审核。
Please find ... for your review.
展开本组句块
The offer is based on the specifications you provided.
该方案基于您提供的规格。
The offer is based on ...
This offer is valid until <date>.
该方案有效期至 <日期>。
This offer is valid until ...
The price may change if the specification changes.
如果规格变化，价格条件可能变化。
The price may change if ...
Please review the attached quotation and share your comments.
请审核附件报价并反馈意见。
Please review ... and ...
We have included the packaging option in the quotation.
我们已在报价中包含包装方案。
We have included ...
If you need a different option, we can revise it.
如果您需要不同方案，我们可以修改。
If you need ..., we can ...
Would this option work for your plan?
这个方案适合您的计划吗？
Would this option work for ...?
全部句块、时态提醒与练习
样品沟通8 句
We can prepare a sample after the details are confirmed.
细节确认后，我们可以准备样品。
We can ... after ...
Please send the artwork in an editable format.
请发送可编辑格式的设计文件。
Please send ... in ...
The sample lead time starts after final confirmation.
样品周期从最终确认后开始。
... starts after ...
We will share photos before sending the sample.
寄出样品前，我们会分享照片。
We will ... before ...
Please mark the changes clearly on the file.
请在文件上清楚标出修改点。
Please mark ... clearly ...
Our team is checking the revised sample now.
我们团队正在检查修改后的样品。
Our team is checking ... now.
If the sample is approved, we can move to production.
如果样品确认通过，我们可以进入生产。
If ... is approved, we can ...
Could you confirm the shipping address for the sample?
能否确认样品寄送地址？
Could you confirm ...?
定金付款8 句
Please find the deposit information attached.
请查收附件中的定金付款资料。
Please find ... attached.
We will start production once the deposit is received.
收到定金后我们会开始生产。
We will ... once ...
Please send us the bank slip after payment.
付款后请发付款凭证给我们。
Please send us ... after ...
We are ready to proceed once payment is confirmed.
付款确认后，我们已准备好继续推进。
We are ready to ... once ...
Please let us know if you need any additional document.
如需任何补充文件，请告诉我们。
Please let us know if ...
The payment details remain the same as before.
付款资料与之前一致。
... remain the same as before.
Could you confirm the expected payment date?
能否确认预计付款日期？
Could you confirm the expected ...?
Thank you for arranging the payment.
感谢您安排付款。
Thank you for ...ing ...
生产更新8 句
Production has started according to the approved details.
生产已按确认细节启动。
... has started according to ...
Material preparation has been completed.
材料准备已完成。
... has been completed.
The main production is now in progress.
主生产环节正在进行。
... is now in progress.
Our team is checking the first finished units.
我们团队正在检查首批完成品。
Our team is checking ...
We will send another update by <date>.
我们会在 <日期> 前发送下一次更新。
We will ... by ...
Please contact us if any urgent change is needed.
如有紧急变更，请联系我们。
Please contact us if ...
We are keeping the current schedule.
我们正在保持当前排期。
We are keeping ...
The next stage will begin after the in-process check.
过程检查后将进入下一阶段。
The next stage will begin after ...
交期出货8 句
We would like to inform you of a possible schedule change.
我们想告知您可能的排期变化。
We would like to inform you of ...
The original delivery plan may be affected.
原交付计划可能会受影响。
... may be affected.
We are checking options to reduce the delay.
我们正在评估减少延误的方案。
We are checking options to ...
The goods are ready for pre-shipment review.
货物已准备好进行出货前审核。
... are ready for ...
Please confirm the shipping address and contact person.
请确认收货地址和联系人。
Please confirm ... and ...
The shipment has been arranged as planned.
出货已按计划安排。
The shipment has been arranged ...
Tracking information will be updated shortly.
跟踪信息稍后会更新。
... will be updated shortly.
We will monitor the shipment and keep you informed.
我们会跟进运输并及时告知您。
We will ... and ...
投诉处理8 句
We are sorry to hear about the issue.
很抱歉听到这个问题。
We are sorry to hear about ...
We understand the inconvenience this has caused.
我们理解这造成的不便。
We understand ...
We will look into it immediately.
我们会立即调查。
We will look into ...
Could you please send photos and batch information?
能否发送照片和批次信息？
Could you please send ...?
Once we receive the details, we will review them with our team.
收到细节后，我们会和团队一起审核。
Once we receive ..., we will ...
Based on the information provided, we suggest the following solution.
基于已提供的信息，我们建议以下解决方案。
Based on ..., we suggest ...
Please review the proposal and let us know your preference.
请审核该方案并告知您的偏好。
Please review ... and let us know ...
We will make sure this is followed up properly.
我们会确保此事得到妥善跟进。
We will make sure ...
售后跟进8 句
I am following up to check whether the solution worked well.
我跟进确认该方案是否顺利解决问题。
I am following up to check whether ...
If there is anything else we should support, please let us know.
如还有其他需要我们支持的事项，请告诉我们。
If there is anything else ..., please ...
We appreciate your feedback.
感谢您的反馈。
We appreciate ...
We will keep improving our process.
我们会持续改进流程。
We will keep ...ing ...
Please let us know if the replacement arrives safely.
替换件安全到达后请告诉我们。
Please let us know if ...
We can provide a short guide for your team.
我们可以为您的团队提供简短指南。
We can provide ... for ...
Could you confirm whether the issue has been resolved?
能否确认问题是否已解决？
Could you confirm whether ...?
Thank you for your patience during the process.
感谢您在处理过程中的耐心。
Thank you for your patience ...
低压跟进8 句
I am checking in to see if you had a chance to review our proposal.
我想跟进一下，您是否有机会查看我们的方案。
I am checking in to see if ...
Please feel free to share your thoughts when convenient.
方便时请随时反馈您的想法。
Please feel free to ... when convenient.
We can adjust the specification if needed.
如有需要，我们可以调整规格。
We can ... if needed.
Would it be possible to schedule a quick call this week?
本周是否可以安排一次简短通话？
Would it be possible to ...?
Please let me know a time that works for you.
请告知您方便的时间。
Please let me know ...
We can prepare an alternative option for comparison.
我们可以准备一个备选方案供比较。
We can prepare ... for comparison.
No rush from our side.
我们这边不催促。
No rush from ...
I will wait for your update.
我会等您的更新。
I will wait for ...
语气缓冲8 句
To avoid any misunderstanding, may I confirm one point?
为避免误解，我可以确认一点吗？
To avoid any misunderstanding, may I ...?
I see your point, and we will check what we can do.
我理解您的意思，我们会看看能做什么。
I see your point, and ...
I am afraid this option may not work for the current schedule.
恐怕这个方案不太适合当前排期。
I am afraid ... may not ...
That makes sense from your side.
从您这边看，这很合理。
That makes sense from ...
Let me check with our team and get back to you.
我和团队确认后回复您。
Let me ... and get back to you.
Could you help us understand the main concern?
能否帮助我们了解主要顾虑？
Could you help us understand ...?
Thank you for pointing this out.
感谢您指出这一点。
Thank you for pointing ... out.
We will handle this with priority.
我们会优先处理此事。
We will handle ... with priority.
邮件收尾8 句
Please let us know if you have any questions.
如有任何问题，请告诉我们。
Please let us know if ...
Looking forward to your confirmation.
期待您的确认。
Looking forward to ...
Thank you for your time and support.
感谢您的时间和支持。
Thank you for ...
We look forward to working with you.
期待与您合作。
We look forward to ...ing ...
Please confirm if everything is correct.
如一切无误，请确认。
Please confirm if ...
We will wait for your approval before moving forward.
我们会等您批准后再继续推进。
We will wait for ... before ...
Please keep us updated on your decision.
请随时告知您的决定。
Please keep us updated on ...
Have a good day.
祝您今天顺利。
Have a good ...
时态提醒
一般现在do / does
说明能力、条件、流程和长期事实
We provide samples after confirmation.
The delivery time depends on the final specification.
不要把稳定规则写成过去时。
现在进行am / is / are + doing
说明团队正在处理、检查、安排
We are checking the material now.
Our team is preparing the sample photos.
用于当前动作，不用于长期事实。
现在完成have / has + done
说明已经收到、已经完成、已经更新
We have received your confirmation.
The sample has been finished.
重点是对现在有影响，不一定强调过去时间点。
一般将来will + do
承诺下一步、安排回复、说明后续动作
We will send another update by Friday.
We will arrange shipment after confirmation.
承诺前确认自己能做到，避免过度保证。
被动结构be + done
邮件中强调货物、单据、付款、问题被处理
The shipment has been arranged.
The documents will be updated shortly.
不知道或不需要强调执行者时很有用。
Once 条件句Once + simple present, will + do
把客户动作和我方动作连接起来
Once we receive the deposit, we will start production.
Once the details are confirmed, we will prepare the sample.
Once 后通常不用 will。
By + 时间will + do / will have + done
承诺某日期前完成某动作
We will confirm the schedule by Monday.
By Friday, we will have completed the review.
初学者优先用 will do by date，更稳。
一般过去did / was / were
说明已经发生且时间明确的沟通动作
We sent the files yesterday.
I checked with our team this morning.
有 yesterday / this morning 等明确过去时间时，不要误用现在完成。
听写与填空
听写句10 句
听写询盘感谢句: Thank you for your inquiry about the product.
听写澄清需求句: Could you please share your target quantity?
听写报价附件句: Please find our quotation for your review.
听写样品条件句: We can prepare a sample after the details are confirmed.
听写付款后动作: Please send us the bank slip after payment.
听写生产状态: The main production is now in progress.
听写出货通知: The shipment has been arranged as planned.
听写投诉回应: We will look into it immediately.
听写售后跟进: I am following up to check whether the solution worked well.
听写温和收尾: Please feel free to share your thoughts when convenient.
填空句10 题
Thank you for your ___ about <product>. 提示: 询盘
Could you please ___ your target quantity? 提示: 告知
The offer is ___ on the specifications you provided. 提示: 基于
We have ___ the quotation according to your updated requirements. 提示: 修改
The sample lead time starts after final ___. 提示: 确认
We will start production once the deposit is ___. 提示: 收到
Material preparation has been ___. 提示: 完成
The original delivery plan may be ___. 提示: 受影响
Could you please send photos and batch ___? 提示: 信息
We appreciate your ___ during the process. 提示: 耐心