EB

Trade Email

外贸邮件

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模板 19场景 14句块 88时态 8

外贸邮件与商务表达 2.0

面向通用外贸业务流程的邮件、句块、时态和练习包,覆盖询盘、报价、样品、定金、生产、交期、出货、投诉、售后和跟进。

flow询盘到售后
email可替换模板
practice听写与填空

实战流程

inquiry

询盘

确认需求、补齐信息、给出下一步

quotation

报价

清楚列出条件、有效期和确认动作

sample

样品

说明样品周期、资料需求和确认节点

deposit

定金

礼貌提醒付款资料与启动生产条件

production

生产

定期更新进展、提前暴露风险

delivery

交期

给出时间线、风险原因和备选方案

shipment

出货

确认装运资料、通知跟踪节点

complaint

投诉

承认影响、收集证据、给出处理路径

after_sales

售后

提出解决方案并保持合作信任

follow_up

跟进

温和提醒、补价值、不给压力

场景句

inquiry · professional

首次询盘回复
感谢询盘并索取关键需求

Thank you for your inquiry about <product>.

Ask for quantity, target market, preferred material, and timeline.

inquiry · helpful

需求不清时澄清
把模糊问题拆成可回答的清单

To recommend the right option, may I confirm a few details?

Send a short numbered list and offer a recommendation after confirmation.

quotation · clear

发送标准报价
说明产品、价格条件、交期、付款和有效期

Please find our quotation for your review.

Invite questions and ask whether the buyer would like samples.

quotation · transparent

修改报价或方案
解释变更原因并发更新版

We have revised the quotation based on your updated requirements.

Highlight changed items and confirm whether the new option works.

sample · specific

样品申请
确认样品资料、周期和寄送信息

We can prepare a sample after the design details are confirmed.

Ask for artwork, color reference, shipping address, and courier account if needed.

sample · careful

样品反馈与修改
接收反馈并确认修改点

Thank you for your sample feedback.

Repeat each requested change and state the revised sample timeline.

deposit · polite

定金提醒
礼貌提醒付款并说明生产启动条件

We are ready to start production once the deposit is received.

Attach payment details and ask the buyer to share the bank slip after payment.

production · confident

确认开工
确认定金、资料和生产排期

We have received your confirmation and scheduled the production.

Share the timeline and commit to progress updates.

邮件模板

首次询盘回复

首次询盘回复
simple_present

接住询盘并补齐需求

Subject

Re: Inquiry about <product>

Dear <Name>,
Thank you for your inquiry about <product>.
To prepare a suitable proposal, could you please share your target quantity, preferred material, target market, and expected delivery time?
If you already have a specification sheet or reference photo, please feel free to send it to us.
Once we confirm the details, we will prepare the next step for your review.
Best regards,
<Your name>
Thank you for your inquirycould you please sharefor your review

需求不清时澄清

需求澄清清单
simple_present

把模糊询盘拆成问题

Subject

Details needed for <product>

Dear <Name>,
Thank you for the information.
To avoid any misunderstanding, may I confirm the following points?
1. Product size or specification: <...>
2. Material or finish: <...>
3. Packaging requirement: <...>
4. Target delivery time: <...>
After we receive your confirmation, we can recommend the most suitable option.
Best regards,
<Your name>
To avoid any misunderstandingmay I confirmmost suitable option

发送标准报价

标准报价邮件
simple_present

发报价并提醒条件

Subject

Quotation for <product>

Dear <Name>,
Please find our quotation for <product> below.
The offer is based on the specifications you provided.
The delivery time will be confirmed after sample approval and order confirmation.
This offer is valid until <date>.
Please let us know if you would like us to prepare a sample or adjust any details.
Best regards,
<Your name>
Please find our quotationbased on the specificationsvalid until

修改报价或方案

更新报价说明
present_perfect

解释更新版报价

Subject

Revised quotation for <product>

Dear <Name>,
We have revised the quotation according to your updated requirements.
The main changes are listed below for easy review.
1. Specification: <updated detail>
2. Packaging: <updated detail>
3. Delivery condition: <updated detail>
Please review the revised offer and let us know if it works for your plan.
Best regards,
<Your name>
We have revisedmain changeslet us know if it works

样品申请

样品安排
future_simple

确认样品资料和周期

Subject

Sample arrangement for <product>

Dear <Name>,
We can arrange the sample after the artwork and specifications are confirmed.
For preparation, please send the design file, color reference, packaging request, and shipping address.
The sample lead time will start after all details are confirmed.
We will share photos before sending the sample.
Best regards,
<Your name>
after the artworkplease sendshare photos before sending

样品申请

样品完成通知
present_perfect

通知样品完成并请求确认

Subject

Sample ready for review

Dear <Name>,
The sample has been finished and checked by our team.
Please find the photos attached for your review.
If everything looks good, we will arrange shipment to the address you provided.
If any adjustment is needed, please mark the changes clearly so we can revise it.
Best regards,
<Your name>
has been finishedphotos attachedany adjustment is needed

样品反馈与修改

样品修改确认
present_continuous

复述修改点并确认下一步

Subject

Sample feedback confirmation

Dear <Name>,
Thank you for your sample feedback.
We understand that you would like to adjust <detail one> and <detail two>.
Our team is checking the modification now.
We will confirm the revised sample schedule by <date>.
Best regards,
<Your name>
We understand thatis checkingby <date>

定金提醒

定金付款资料
future_simple

说明定金资料和开工条件

Subject

Deposit details for order <order reference>

Dear <Name>,
Thank you for confirming the order details.
Please find the deposit information attached.
We will start production once the deposit is received and the final artwork is approved.
After payment, please send us the bank slip for our records.
Best regards,
<Your name>
deposit informationonce the deposit is receivedfor our records

高频句块

询盘回应8

Thank you for your inquiry about <product>.

感谢您对 <产品> 的询盘。

Thank you for your inquiry about ...

Could you please share your target quantity?

能否告知您的目标数量?

Could you please share ...?

May I confirm the product specification first?

我可以先确认产品规格吗?

May I confirm ... first?

Do you have a reference photo or design file?

您有参考图片或设计文件吗?

Do you have ...?

报价说明8

Please find our quotation for your review.

请查收我们的报价,供您审核。

Please find ... for your review.

The offer is based on the specifications you provided.

该方案基于您提供的规格。

The offer is based on ...

This offer is valid until <date>.

该方案有效期至 <日期>。

This offer is valid until ...

The price may change if the specification changes.

如果规格变化,价格条件可能变化。

The price may change if ...

样品沟通8

We can prepare a sample after the details are confirmed.

细节确认后,我们可以准备样品。

We can ... after ...

Please send the artwork in an editable format.

请发送可编辑格式的设计文件。

Please send ... in ...

The sample lead time starts after final confirmation.

样品周期从最终确认后开始。

... starts after ...

We will share photos before sending the sample.

寄出样品前,我们会分享照片。

We will ... before ...

定金付款8

Please find the deposit information attached.

请查收附件中的定金付款资料。

Please find ... attached.

We will start production once the deposit is received.

收到定金后我们会开始生产。

We will ... once ...

Please send us the bank slip after payment.

付款后请发付款凭证给我们。

Please send us ... after ...

We are ready to proceed once payment is confirmed.

付款确认后,我们已准备好继续推进。

We are ready to ... once ...

生产更新8

Production has started according to the approved details.

生产已按确认细节启动。

... has started according to ...

Material preparation has been completed.

材料准备已完成。

... has been completed.

The main production is now in progress.

主生产环节正在进行。

... is now in progress.

Our team is checking the first finished units.

我们团队正在检查首批完成品。

Our team is checking ...

交期出货8

We would like to inform you of a possible schedule change.

我们想告知您可能的排期变化。

We would like to inform you of ...

The original delivery plan may be affected.

原交付计划可能会受影响。

... may be affected.

We are checking options to reduce the delay.

我们正在评估减少延误的方案。

We are checking options to ...

The goods are ready for pre-shipment review.

货物已准备好进行出货前审核。

... are ready for ...

投诉处理8

We are sorry to hear about the issue.

很抱歉听到这个问题。

We are sorry to hear about ...

We understand the inconvenience this has caused.

我们理解这造成的不便。

We understand ...

We will look into it immediately.

我们会立即调查。

We will look into ...

Could you please send photos and batch information?

能否发送照片和批次信息?

Could you please send ...?

售后跟进8

I am following up to check whether the solution worked well.

我跟进确认该方案是否顺利解决问题。

I am following up to check whether ...

If there is anything else we should support, please let us know.

如还有其他需要我们支持的事项,请告诉我们。

If there is anything else ..., please ...

We appreciate your feedback.

感谢您的反馈。

We appreciate ...

We will keep improving our process.

我们会持续改进流程。

We will keep ...ing ...

低压跟进8

I am checking in to see if you had a chance to review our proposal.

我想跟进一下,您是否有机会查看我们的方案。

I am checking in to see if ...

Please feel free to share your thoughts when convenient.

方便时请随时反馈您的想法。

Please feel free to ... when convenient.

We can adjust the specification if needed.

如有需要,我们可以调整规格。

We can ... if needed.

Would it be possible to schedule a quick call this week?

本周是否可以安排一次简短通话?

Would it be possible to ...?

语气缓冲8

To avoid any misunderstanding, may I confirm one point?

为避免误解,我可以确认一点吗?

To avoid any misunderstanding, may I ...?

I see your point, and we will check what we can do.

我理解您的意思,我们会看看能做什么。

I see your point, and ...

I am afraid this option may not work for the current schedule.

恐怕这个方案不太适合当前排期。

I am afraid ... may not ...

That makes sense from your side.

从您这边看,这很合理。

That makes sense from ...

邮件收尾8

Please let us know if you have any questions.

如有任何问题,请告诉我们。

Please let us know if ...

Looking forward to your confirmation.

期待您的确认。

Looking forward to ...

Thank you for your time and support.

感谢您的时间和支持。

Thank you for ...

We look forward to working with you.

期待与您合作。

We look forward to ...ing ...

时态提醒

一般现在do / does

说明能力、条件、流程和长期事实

We provide samples after confirmation.

The delivery time depends on the final specification.

不要把稳定规则写成过去时。

现在进行am / is / are + doing

说明团队正在处理、检查、安排

We are checking the material now.

Our team is preparing the sample photos.

用于当前动作,不用于长期事实。

现在完成have / has + done

说明已经收到、已经完成、已经更新

We have received your confirmation.

The sample has been finished.

重点是对现在有影响,不一定强调过去时间点。

一般将来will + do

承诺下一步、安排回复、说明后续动作

We will send another update by Friday.

We will arrange shipment after confirmation.

承诺前确认自己能做到,避免过度保证。

被动结构be + done

邮件中强调货物、单据、付款、问题被处理

The shipment has been arranged.

The documents will be updated shortly.

不知道或不需要强调执行者时很有用。

Once 条件句Once + simple present, will + do

把客户动作和我方动作连接起来

Once we receive the deposit, we will start production.

Once the details are confirmed, we will prepare the sample.

Once 后通常不用 will。

By + 时间will + do / will have + done

承诺某日期前完成某动作

We will confirm the schedule by Monday.

By Friday, we will have completed the review.

初学者优先用 will do by date,更稳。

一般过去did / was / were

说明已经发生且时间明确的沟通动作

We sent the files yesterday.

I checked with our team this morning.

有 yesterday / this morning 等明确过去时间时,不要误用现在完成。

听写与填空

听写句10

听写询盘感谢句: Thank you for your inquiry about the product.

听写澄清需求句: Could you please share your target quantity?

听写报价附件句: Please find our quotation for your review.

听写样品条件句: We can prepare a sample after the details are confirmed.

听写付款后动作: Please send us the bank slip after payment.

填空句10

Thank you for your ___ about <product>. 提示: 询盘

Could you please ___ your target quantity? 提示: 告知

The offer is ___ on the specifications you provided. 提示: 基于

We have ___ the quotation according to your updated requirements. 提示: 修改

The sample lead time starts after final ___. 提示: 确认